I haven't posted in awhile OR been able to read or comment on anyone's blog, not for lack of fascinating things to say (that never stopped me before, after all) but because I've had no internet access.
Somewhere around here I've got an unpublished blog post on the joys of speaking to tech support (or lack thereof). But in this particular case it happens that my dad and the-guy-who-knows-a-song-about-a-chicken get the credit for spending hours on end rebooting everything, unplugging and replugging everything and reassuring one tech support person after another that the internet is not, in fact, hooked up to the toaster oven instead of the phone line.
It seems like I'd have learned the the answer to this one during the year or two I answered an 800 number: why does customer service ALWAYS ask at the painfully obvious end of a seemingly endless phone call if there’s something else they can do to help?
In a similar vein, why does Triple A bother ending phone calls with “Have a nice day!”? If a nice day were in the cards, would a call to AAA really be necessary? I for one am having a rotten day just by virtue of having had to make the phone call to them.
In any case, the endless phone calls to tech support ended in the inevitable visit from a technician, and so I appear to be back in business!
Many thanks to everyone involved in this victory, especially whoever it was who decided that I might get faster service if the DSL line wasn't connected directly to the toaster oven...
Also, apologies to Nimue and Sugar, who did not really eat the internets. They mainly like to confine their diet to tampons and hair squishies (that would be as opposed to hair bands like Ratt, Poison, or Ratt Poison).