The cat ate my internets...(update on lack of updates) | Do Try This at Home: The cat ate my internets...(update on lack of updates)

Wednesday, February 27, 2008

The cat ate my internets...(update on lack of updates)

I haven't posted in awhile OR been able to read or comment on anyone's blog, not for lack of fascinating things to say (that never stopped me before, after all) but because I've had no internet access.

Somewhere around here I've got an unpublished blog post on the joys of speaking to tech support (or lack thereof). But in this particular case it happens that my dad and the-guy-who-knows-a-song-about-a-chicken get the credit for spending hours on end rebooting everything, unplugging and replugging everything and reassuring one tech support person after another that the internet is not, in fact, hooked up to the toaster oven instead of the phone line.

It seems like I'd have learned the the answer to this one during the year or two I answered an 800 number: why does customer service ALWAYS ask at the painfully obvious end of a seemingly endless phone call if there’s something else they can do to help?

In a similar vein, why does Triple A bother ending phone calls with “Have a nice day!”? If a nice day were in the cards, would a call to AAA really be necessary? I for one am having a rotten day just by virtue of having had to make the phone call to them.

In any case, the endless phone calls to tech support ended in the inevitable visit from a technician, and so I appear to be back in business!

Many thanks to everyone involved in this victory, especially whoever it was who decided that I might get faster service if the DSL line wasn't connected directly to the toaster oven...

Also, apologies to Nimue and Sugar, who did not really eat the internets. They mainly like to confine their diet to tampons and hair squishies (that would be as opposed to hair bands like Ratt, Poison, or Ratt Poison).

11 comments:

Ingrid said...

I wind up having to be talked down from a ledge when my internet service goes out. Not because I'm watching the stock market or anything, but it still disrupts my world. And don't even get me started on tech support.

Glad you're back!

Derek Wong said...

Eck a call to tech support is not a happy call, indeed. I never liked feeling talked down to or not being very helped by the tech support. Boo on that whole process!

Christine said...

You have learned my secret--have live tech support in the form of relatives and guys who know songs about chickens.

(Hubby may or may not know a song about a chicken, but I know for certain he knows a song that MENTIONS chickens, however briefly. Does that count?)

jp said...

Oh, man...when the internet goes down around here, you have to pluck me off the ceiling. You'd think my life depended on it...and (pathetically) it does!! Glad ur operational again!!

Ryzmomplus2 said...

glad your up and running again - loved the AAA comment... true, so true!

ALF said...

the internet isn't powered by the toaster oven? This is news to me...

Noelia said...

I hate calling tech support so I just don't. My tech support is right here at home :)

Maureen said...

Good to have you back! You don't know what you have till it's gone, eh???

Jill/Twipply Skwood said...

Ingrid, jp, Maureen - Yeah, I never realize how dependent on it I've become until all of a sudden it isn't there! Just trying to find out what time a movie was a feat!

Derek - Yeah, it's a pain in the neck.

Noelia & Christine - Live tech support definitely the way to go! I think MENTIONING chickens is sufficient. I dunno. I just know one thing for certain - I never heard a depressing song about a chicken. Roosters yes, chickens no. :-)

Thanks Ryzmomplus2!

Alf - Apparently not! (shrug, shrug)

Roger said...

I dont understand anyone at Tech support!

Jill/Twipply Skwood said...

Roger - Sometimes I think I understand them. They say, "I don't know a heck of a lot more than you do about this stuff, but if we unplug everything and plug it back in, maybe something will work."

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